What is your returns policy?
You can make a return request for one or more products within 14 days of receiving the goods for the following reasons: if you do not like the product, if it is too big/small, if it is damaged if it does not correspond to the product ordered if it is not present in the parcel. The return shipping costs to our warehouses (Los Angeles) are at the buyer’s expense. We are responsible for the return only in case of faulty or incorrect products.
Returned items must comply with our returns policy:
● Items must be returned unworn, undamaged, and unused, with all tags attached and the original packaging included.
● If an item has a security tag or brand tag attached, it must be returned with the tag in its original position.
● Lingerie and swimwear must only be tried on over your own undergarments. We will not accept any returns that have been worn or are soiled.
Please take care when trying on your purchases and return them in the same condition you received them. Returns must meet our policy to be accepted. If you processed your order through guest checkout please contact our friendly Customer Service to start your return.
For further information on returning an order, view our Return & Refunds Policy.
How do I prepare a package for return?
Simply follow these steps to prepare your item:
1. Should you receive a faulty product or not the product you ordered, open a return request ticket on your profile and send an e-mail with product photos to email@example.com. We will send you instructions on how to proceed within the next business day following your request.
2. Insert a copy of the ORDER NUMBER inside the package. If no number is subsequently found we will NOT guarantee reimbursement for the goods returned.
When will I receive my refund?
Using the tracking number assigned to your returns label, you can follow the progress of your package with our courier. As soon as your item is received and accepted by our partner we will send an email to confirm the completion of your refund.
Refunds are issued via the original payment method and will normally appear within 10 business days, depending on the processing time of your payment provider. To ensure your refund is as quick as possible, please ensure all items meet the conditions of our Returns & Refunds Policy.
Will shipping & duties be refunded on return?
In case of faulty or incorrect products, the original delivery cost will be included in your refund.