FAQ
Trio Urban FAQ: Everything You Need to Know
CLUSTER 1: Brand Identity & Streetwear Style
Q1: What makes Trio Urban different from other streetwear brands?
Trio Urban is a California-based streetwear brand rooted in authentic Venice Beach culture and Gen Z self-expression. Unlike fast fashion, we create limited-edition drops with oversized silhouettes, unique graphic applications on premium denim, and bold vintage-inspired designs.
Q2: Is Trio Urban sustainable or fast fashion?
We're the opposite of fast fashion. Trio Urban operates on limited, curated drops with quality construction designed to last beyond one season. We focus on heavyweight, durable cotton blends for our hoodies and tees.
Q3: Where is Trio Urban based and where do you ship?
Trio Urban is based in Venice beach, Los Angeles, California. We ship throughout the United States and Canada from our California warehouse.
CLUSTER 2: Sizing & Fit
Q4: How do Trio Urban's oversized hoodies and tees fit?
Our streetwear is intentionally designed with an oversized, relaxed fit. For the intended look, order your usual size. For a more fitted, standard look, size down one level from your normal size.
Q5: What if my Trio Urban order doesn't fit?
No stress. You can return or exchange eligible items within 30 days of delivery. Items must be unworn, unwashed, and in original condition with tags attached.
CLUSTER 3: Ordering & Shipping
Q6: How quickly does Trio Urban process and ship orders?
We process orders within 3-5 business days. USPS Standard delivery takes 5-7 business days after processing. You will receive a tracking number via email once shipped.
Q7: What payment methods does Trio Urban accept?
We accept all major credit cards (Visa, MasterCard, Amex, Discover), PayPal, and SHOP for interest-free installments.
CLUSTER 4: Product Care & Quality
Q8: How do I care for my Trio Urban streetwear?
To keep your pieces fresh, machine wash cold on a gentle cycle, turn inside out to protect graphics, and air dry or tumble dry low. Do not bleac
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